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1.
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Responsive government : service quality initiatives
by Symposium on Service Quality Iniatives Paris 07-08 nov. 1994 | . Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD/PUMA, 1996Title translated: L'Administration a L'Écoute du Public; initiatives relatives à la qualité du service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19S98912r] (1).
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2.
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Public management and private enterprise : administrative responsiveness and the needs of small firms Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : OECD, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 320.6 P9761 ] (1).
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3.
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Public administration and development : improving accountability, responsiveness and legal framework / editado por IIAS and the Unithed Nations. --
by IIAS and the Unithed Nations [editor]. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Amsterdam, NL : IOS / IIAS, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.35 P9761] (2).
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4.
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ETHICS and accountability in a context of governance and new public management
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Amsterdam : IOS , 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.13E843eth] (1).
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5.
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Transparência e responsabilização no setor público : fazendo acontecer
by | . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : MP / SEGES, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15T7726t] (4).
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6.
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Direito Administrativo Brasileiro
by Meirelles, Hely Lopes. Edition: 29 ed. atual.Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Malheiros, 2004Online access: Acesso Availability: No items available On order (1).
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7.
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The ethics challenge in public service : a problem-solving guide
by LEWIS, Carol Weiss | GILMAN, Stuart C. Edition: 2. edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: San Francisco : Jossey-Bass, 2005Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.13L6731e] (1).
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8.
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Redes sociais na gestão de serviços urbanos
by SIQUEIRA, Moema Miranda de. Source: RAP Revista de Administração PúblicaMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : FGV, Nov. /Dez. 2000Availability: No items available
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9.
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Measuring performance in public and nonprofit organizations / por Theodore H. Poister. --
by Poister, Theodore H. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: San Francisco : Jossey - Bass, 2003Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.35 P755m] (1).
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10.
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The politics of the administrative process / por Donald F. Kettl. --
by Kettl, Donald F. Edition: 5. ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Washington, D.C. : Sage, 2012Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 352.35 K435p] (1).
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11.
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Hacia un Sistema Integrado de Defensa Jurídica Estatal : situación y perspectivas de una política pública en Colombia
by CARRILLO FLÓREZ, Fernando | VARELA S., David Fernando. Source: Revista del CLAD Reforma y DemocraciaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Caracas : CLAD , junio 2013Online access: Acesso Availability: No items available
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